If you can't find an answer to your question, please .
What is a Team Name?
Team Name is a unique identifier for a group of users (employees) who share access to the same resources and have common settings, policies, and permissions. A Team Name is chosen by the Team Owner when setting up a new Team.
You may find the Team Name in the email invitation to the Team or you can ask your Team Admin.
How to reset my password?
Passwords can be reset via the link directly on the login page.
How do I reset my MFA?
To reset your Multi-factor Authentication (MFA), ask your Team Admin or .
Team Admin can reset user's MFA in . This action is not performed immediately but requires the user to take action upon receiving an email and precisely navigate to setting up a new MFA; the old MFA is invalidated after the new one is set up.
Where do I get the OpenVPN Configuration file and credentials / CA Certificate / Setup files?
Team Owner or Admin can download the OpenVPN configuration file and credentials / CA Certificate / Setup Files in .
They also have the option to send the OpenVPN configuration file and credentials via email directly to the Member.
How do I invite a Control Panel Admin?
You can invite Admins and other roles in your .
Is the IP address static and dedicated only to me?
Yes, we provide a public Static IP (IPv4) address which is dedicated only to your Team for the whole duration of your prepaid service.
Do I need any hardware (HW)?
GoodAccess is designed to be a hassle-free solution for secure remote access, and it does not require any hardware investments or maintenance, making it a cost-effective option for businesses of all sizes.
How can I make my server accessible via the GoodAccess static IP?
How to connect via RDP using GoodAccess?
You may connect to RDP using either a GoodAccess private or public IP address of the Gateway. We recommend using a private IP for higher security.
You may also add RDP into your Systems to ease access for your Members with a shortcut in GoodAccess Client Application.
GoodAccess private IP address:
Each Team Member is assigned with a unique private IP address while connected to GoodAccess. All Members share same virtual LAN when connected to the same Gateway.
Connected Members can use the private IP addresses to access another connected Member's device using RDP or other local tools.
GoodAccess public IP address:
What VPN protocols do you support?
We currently support OpenVPN and IKEv2 protocols.
We are also working on implementing the WireGuard protocol which will be available during 2025.
How many devices can connect under one account?
One account can be connected with three devices at the same time.
My operating system (OS) is not supported. How can I connect?
You may also connect to GoodAccess Gateway on any device supporting an OpenVPN Client function with the use of manual configuration.
System-Native VPN Clients
How do I remove or change the location of the Gateway?
Please note you may only change the location of your Gateway five times per month.
Do you support Port Forwarding?
Can I set up a rDNS/PTR record?
Do you have bandwidth limit?
No, we do not impose any bandwidth limits. You can use as much data as you need without restrictions.
Do you have a TTL (Time-to-Live) for established sessions?
Our connection sessions do not have a predefined TTL. As long as the client maintains a stable connection and no disruptions occur along the network path between the client and the Gateway, the session can remain active indefinitely.
Does it work with IPv6?
We do support the IPv6 protocol; however, we do not provide dedicated IPv6 addresses. You will get a real dedicated (static) IPv4 address.
Do you keep logs?
We do keep some logs for security and troubleshooting purposes, but the logs are only kept for a limited period.
The logs that we keep include connection logs, which record when a member connects or disconnects from the VPN service, and session logs, which record the user's IP address, device type, and the amount of data transferred during the session. These logs are used for troubleshooting issues with the service, ensuring the service's performance, and detecting and preventing unauthorized access.
However, we have a strict privacy policy and do not collect or store any personal information, browsing history, or user activity logs. GoodAccess does not sell or share any user data with third parties.
You can benefit from this feature as it ensures compliance with GDPR.
Do you have a high-availability solution?
Yes, we offer a high-availability solution for our customers in the form of a backup Gateway.
A single Gateway should be sufficient for most users. However, if you require 100% uptime (an enterprise high availability solution), we recommend using another geographically separated Gateway as a backup in the event of network maintenance or unpredictable network outages.
Choosing a Gateway closer to your Team is also useful to ensure better network latency.
Do you have a bug bounty hunter program?
Do you offer residential IPs?
No, we do not. We provide commercial IP addresses from datacenters.
What is SCIM?
SCIM, or System for Cross-domain Identity Management, is an open standard that enables the automation of user provisioning.
Simply put, if you use a third-party identity provider with SCIM enabled, any action affecting users (add, edit, delete) is automatically synchronized with GoodAccess Members.
It allows you to manage all user provisioning on the third-party identity provider side.
What is a Persistent connection?
Persistent connection allows you to connect a Windows device to the GoodAccess Gateway without dependency on the current Windows User. It means that the device will stay connected even though you are logged out from your Windows account. This is essential in cases like connecting an RDP Server/System as a Member to the GoodAccess Gateway. This feature is available on Windows only.
For more details please visit our section and .
Connect your server to GoodAccess as client and enable on the Gateway to forward traffic to the server. This makes your server accessible via the GoodAccess static IP address and the port.
Team Owner or Admin can display the private IP address of each Member in .
Enable on the Gateway to forward traffic to your Member. This makes your Member's device accessible via GoodAccess static IP address and the port.
Your can be used for example by:
3rd-Party VPN Clients (,..)
If you need any help with the setup, please .
You may remove or change the location of your Gateway in .
You can find a list of all available locations under this .
Yes we do. For more information please visit our .
Yes, a reverse DNS (PTR) record can be set up for your Static IP. Please .
For more information please refer to our .
Yes, we do have a bug bounty hunter program. You can send your findings to where our specialists will evaluate the severity of the bug and reward you accordingly with gift cards.
Technical
In this section you will find Frequently Asked Questions and answers related to the technical aspects of GoodAccess.
