In this section you will find business-related Frequently Asked Questions and answers.

In case you can't find an answer to your question, please contact us.

What is GoodAccess?

GoodAccess is a ZTNA (Zero Trust Network Access) platform that allows you to create a secure SDP (Software Defined Perimeter) around your enterprise systems (servers, applications, resources, networks) that can run anywhere (cloud, on-premises, public internet). It provides you with a simple way to control and monitor the secure access of your team members (employees) to your company systems.

Simply put, GoodAccess securely connects your remote Team Members with your corporate Systems while providing additional security features (Secure Shield) to cover the whole security landscape of your company.

For more details please visit our Architecture overview.

What payments methods do you support?

We support PayPal and credit/debit card payments (VISA, Mastercard, American Express, Apple Pay, Google Pay). It is also possible to arrange a Wire transfer with our sales representative (annual payments only).

We do not accept any payments in cryptocurrencies.

What are the available Gateway locations?

You may find the list of all available locations here.

How do I get an additional IP or Gateway?

You may purchase an additional IP/Gateway in Control Panel > Network > Gateways > Buy more Gateways.

Where do I find my invoices?

You can find your invoices in Control Panel > Profile (top right corner) > Payments & Subscriptions.

You can appoint another person to the Admin or Accountant role if you need them to have access to your invoices.

How do I change the account/billing details?

You can change your account/billing details in Control Panel > Profile (top right corner) > Account Info.

How do I change an account owner?

To change an account owner, please contact us.

Do you have a partner or affiliate program?

Yes, we do, for more information please visit the below links:

Do you have a plan for fewer than 5 users?

Yes, you can use the service with fewer than 5 users. Please check out our offer for small teams.

How do I downgrade a subscription plan?

To downgrade a subscription plan of your Team, please contact us.

Please note that by downgrading the subscription plan, your Team loses access to all Features not included in the new plan and their configurations.

How do I request a refund?

To request a refund of a service, please contact us.

How do I close/cancel my account?

You can close your account in Control Panel > Profile (top right corner) > Account Info.

You can only close your account when your service has expired or has been canceled. If your service is still active please contact us.

Please note that by closing your account, we lose all your information and contact history, in keeping with GDPR rules.

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