Payments & Billing

How to activate an automatic subscription renewal? 
Subscription auto-renewal is enabled by default after your first payment.
How can I disable my automatic subscription renewal? 
You can disable the subscription auto-renewal in your GoodAccess Control Panel:
Log in to your GoodAccess Control Panel.
Go to Settings.
Go to Cancel Subscription.
Use the Cancel Subscription button.
After disabling the auto-renewal, your GoodAccess subscription will remain active until the expiration date.
How can I change my payment method? 
Cancel your current subscription first and then renew the service again with the new payment method.
After disabling the auto-renewal, your GoodAccess subscription will remain active until the expiration date.
If I cancel my current subscription, will I lose my Static IP? 
No, your Gateway & IP address will remain active and unchanged until the subscription expiration date.
Am I going to lose my IP address when I let the subscription expire? 
No. We keep your IP address reserved for your GoodAccess account for 10 days commencing on the expiration date.

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Technical issues

Last modified 5mo ago

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Outline

How to activate an automatic subscription renewal?

How can I disable my automatic subscription renewal?

How can I change my payment method?

If I cancel my current subscription, will I lose my Static IP?

Am I going to lose my IP address when I let the subscription expire?