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Troubleshooting
Payments & Billing
How to activate an automatic subscription renewal?
Subscription auto-renewal is enabled by default after your first payment.
How can I disable my automatic subscription renewal?
- Go to Settings.
- Go to Cancel Subscription.
- Use the Cancel Subscription button.
After disabling the auto-renewal, your GoodAccess subscription will remain active until the expiration date.
How can I change my payment method?
Cancel your current subscription first and then renew the service again with the new payment method.
After disabling the auto-renewal, your GoodAccess subscription will remain active until the expiration date.
If I cancel my current subscription, will I lose my Static IP?
No, your Gateway & IP address will remain active and unchanged until the subscription expiration date.
Am I going to lose my IP address when I let the subscription expire?
No. We keep your IP address reserved for your GoodAccess account for 10 days commencing on the expiration date.
Last modified 3mo ago