Product FAQ

Is our Static IP Address really dedicated only to my team?

Yes! GoodAccess Gateway with Static IP (IPv4) address is dedicated only to your team and it is not shared by multiple customers.

How does the Free Trial work? Are there any restrictions?

We offer unlimited 14 days Free Full-Featured Trial!

It means that you can test all our premium product features.

An upgrade from the Trial to the paid version doesn't affect your configuration. You can continue to use the GoodAccess without any hassle.

Request your own 14-day Free Trial.

What protocols do you support?

We support the following VPN protocols:

  • OpenVPN

  • IKEv2

Wireguard is coming soon.

Can we configure port forwarding?

Yes, you can.

You can forward all incoming traffic that goes to your GoodAccess Gateway's IP to any of your Team Member's devices in the GoodAccess Control panel -> Gateways → "Show" on the right side.

Can I see who is connected?

Yes, you can.

Go to the GoodAccess Control Panel -> Access Logs.

Do you keep logs?

We do not monitor, record or store logs of online activity of connected users. However, we store the following connectivity logs:

  • Timestamp

  • Duration

  • Bandwidth

  • Source IP

  • Used Gateway

You can benefit from this feature as it ensures compliance with GDPR. For more information please refer to our Terms of Service.

Is Backup Gateway necessary?

A single gateway should be sufficient for most of the users. However, should you require 100% up-time (high-availability), we recommend using another geographically separated gateway as a backup in case of network maintenance, ISP network outages, and other unpredictable network issues that may occur.

More local gateways are also useful to ensure better network latency so that your regional teams can use the nearest gateway to connect to your business systems.

Do you limit bandwidth?

No. There isn't any bandwidth limit. But we reserve the right to limit the transfer speed in rare cases when the daily average data transfers by one team member exceed 8 GB.